Shipping & Returns: Free Shipping. All The Time.
On the range, over the smell of gun powder one afternoon, we were playing around with some of our spotting scopes. As usual, we were disappointed with the sizes, features and benefits in contrast to the cost of these often near behemoth range optics. Vocalizing the desire for better performance and a much smaller foot print, than the larger cast of characters, the concept of the new Lucid Optics SC9 Compact Spotting Scope was born.
After carefully reviewing a long list of optical desires, we developed the optical system with ED glass and fully multi-coated lenses. This enabled us to provide all of the expected color, contrast and edge-to-edge clarity that a Lucid Optics customer has grown accustomed to. Then, we balanced the optics performance with an oversized eye piece and a 56mm objective lens, giving the new SC9 such an incredibly tiny footprint. With an incredible close focus ability out to a crystal clear infinity, high resolution image, this tiny yet powerful spotting scope delivers such an exceptional view from the 9x all the way through the surprisingly powerful 27x that we often forget that this optic is so small. Did we mention the SC9 is also fog proof?!
Objective lens: 56mm
Zoom: 9x - 27x
Field of View: 120' @ 100 yds
Close focus: 7'2"
Eye Relief: 14mm - 17mm
Exit Pupil: 7mm
Weight: 1.3 lbs
Lucid Optics and Precision Binos take quality control and customer service VERY seriously. We do not see a lot of issues with our products, but things happen. From time to time we need to address an issue. In this process, we will do everything possible to make the situation right and fair for all involved. Our customers are our top priority. Our LIMITED LIFETIME WARRANTY is a guarantee that Lucid Optics branded items will be free from manufacturer defects and will hold up to normal wear and tear. Please note that this is not a license to abuse our products and then ask for a refund. Also, please be sure that ALL other potential sources of any issue are explored before making a warranty claim. This simply saves everyone time and effort.
NOTE: We take advantage of the ability to video selected warranty reviews for our internal training and to better communicate with customers. This process is a highly effective communication tool and allows us to show our customers exactly what we see and find during the review. Bottom line, if there is truly a problem with the item, Lucid Optics will make every effort to make the situation right.
ALL warranty issues will ultimately be directed to the manufacturer, but Precision Binos asks that if you have an issue, please reach out to us first at email@example.com. We will then forward your report to Lucid so that they can proceed directly with you, the customer. If you have any questions on the warranty, you can reach out to Precision Binos or Lucid at firstname.lastname@example.org.
Once Lucid is aware of the problem, they will first attempt to help you troubleshoot the issue. If they are unable to help you resolve the issue initially, they will need to open a formal warranty review case. Rest assured, your issue will be handled personally and professionally.
Lucid has developed a fair, formal process for warranty reviews to be conducted in a detailed, professional manner. The first step in a Lucid Optics Warranty review is to reference the policy on the back of the box or the manual. This information will have the warranty policy as well as the shipping address on it for you. The second step is to reach out to LUCID Optics directly either through e-mail (email@example.com) or to call us directly (307-463-2633). Typically, we are available anytime between 8a.m. & 5p.m. Mountain Standard Time.
In this conversation we will discuss the potential issue and possibly issue a Return Authorization number. This (RA#) is a basic reference for us indicating that the proper conversations have been had in efforts to troubleshoot the issue prior to having the item sent back. Please write the RA# on the outside of the shipping box. On the inside it is CRITICAL that the customer provides us with a complete set of contact information, (Name, Phone, e-mail & return shipping information.) Also, please include a detailed message about the issue and how it was discovered.
Once received, we will get the item in process immediately and e-mail you alerting you that it has been received. If we can reproduce the issue and classify it as a manufacture defect, we will repair or replace the item. Operating Hours - Lucid Optics is a small but growing company that values our family and time away from the office. We are available anytime between 8a.m. & 5p.m. Mountain Standard Time. If we don’t answer your call please leave us a message and we will be sure to get back with you as soon as possible. One of the most effective, methods of reaching us is via e-mail. (firstname.lastname@example.org). If you have any difficulties, Precision Binos is here for you as well at email@example.com.
As soon as you place your order, you will receive an order confirmation e-mail. This means that your order has been received in our system and your credit card has been pre-authorized for the purchase.
As soon as we receive your order, we automatically reach out to our suppliers to confirm that it is in stock and available for immediate shipment. If your item is on backorder or unavailable, we will void the pre-authorization and reach out to you via e-mail. If your item(s) are available for shipment within 5 business days, we will process the charges and submit the order for shipment.
If your order is in stock and we process the charges to your credit card, it will ship within five business days from the date of your order. We will send tracking information to the email your provided at the time of your order within 24 hours of your order leaving the warehouse. If you do not receive tracking information from us within six business days of your order, feel free to follow up with us at firstname.lastname@example.org.
Price Match Guarantee
We work very hard to ensure that we offer the absolute best prices online. If you find another online store that offers a lower price than us within three months of your purchase date, please let us know and we will refund the difference. We want you to feel confident that you are getting the absolute best price for the product you are ordering.
To request your partial refund simply e-mail us a link to the same product on our competitors website within three months from the date of your order and we will process the credit accordingly.
Please note, our 100% Price Guarantee has some limitations:
- You must purchase the item from our website before requesting your Price Match Guarantee
- Promotions such as rebates and buy one, get one free offers are not eligible
- The item must be in stock on the competitors website
- The competitor must be an online store, they may not have a retail location
- The website can not be a discounter or auction website (ie; eBay, overstock, etc..)
- The competitor must be an Authorized Retailer of the product in question
- The Price Match Guarantee includes the item price and the shipping charges, it excludes sales tax